![]() How do I use the Malwarebytes Support Tool?ĭownload the latest version of the Malwarebytes Support Tool, then open the utility and accept the license agreement. Do not use this tool on business endpoints, instead delete the endpoints in Nebula or OneView. HKU\S-1-5-21-2203469928-2316641163-1201929448-1000\.\MountPoints2: - C:\Program Files\Common Files\Microsoft Shared\Information Retrieval\msitss.dll (Microsoft Corporation)įF Plugin: -> C:\Program Files\iTunes\Mozilla Plugins\npitunes.dll ()įF Plugin: -> C:\Program Files\Java\jre1.8.0_65\bin\dtplugin\npDeployJava1.dll (Oracle Corporation)įF Plugin: -> C:\Program Files\Java\jre1.CAUTION - This tool is designed to troubleshoot or uninstall Malwarebytes for Windows. HKLM\.\Run: => C:\Program Files\Common Files\Java\Java Update\jusched.exe (Oracle Corporation) HKLM\.\Run: => C:\Program Files\ShowMyPCService\tvnserver.exe (GlavSoft LLC.) HKLM\.\Run: => C:\Program Files\Sophos\AutoUpdate\almon.exe (Sophos Limited) HKLM\.\Run: => C:\Windows\RtHDVCpl.exe (Realtek Semiconductor) (If an entry is included in the fixlist, the registry item will be restored to default or removed. (Microsoft Corporation) C:\Windows\System32\msiexec.exe (Microsoft Corporation) C:\Windows\System32\wbem\unsecapp.exe (Microsoft Corporation) C:\Program Files\Windows Media Player\wmpnscfg.exe (Avanquest Software ) C:\Program Files\Digital Line Detect\DLG.exe (Oracle Corporation) C:\Program Files\Common Files\Java\Java Update\jusched.exe (Sophos Limited) C:\Program Files\Sophos\AutoUpdate\ALMon.exe (Realtek Semiconductor) C:\Windows\RtHDVCpl.exe (Conexant Systems, Inc.) C:\Windows\System32\drivers\XAudio.exe ![]() () C:\Program Files\NETGEAR\WNA3100\WifiSvc.exe (GlavSoft LLC.) C:\Program Files\ShowMyPCService\tvnserver.exe (Sophos Limited) C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe (Sophos Limited) C:\Program Files\Sophos\Sophos Anti-Virus\Web Control\swc_service.exe (Sophos Limited) C:\Program Files\Sophos\Remote Management System\RouterNT.exe (Sophos Limited) C:\Program Files\Sophos\AutoUpdate\ALsvc.exe (Sophos Limited) C:\Program Files\Sophos\Remote Management System\ManagementAgentNT.exe (Radialpoint Inc.) C:\Program Files\Verizon\VSP\ServicepointService.exe (Sophos Limited) C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe (Sonic Solutions) C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe (Ralink Technology, Corp.) C:\Program Files\Belkin\F9L1103\v1\Common\RaRegistry.exe (Microsoft Corporation) C:\Program Files\Common Files\microsoft shared\VS7Debug\mdm.exe (LogMeIn, Inc.) C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe (Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe (Apple, Inc.) C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe (Andrea Electronics Corporation) C:\Windows\System32\AERTSrv.exe (Lexmark International, Inc.) C:\Windows\System32\Lexpps.exe (Lexmark International, Inc.) C:\Windows\System32\LexBceS.exe (Sophos Limited) C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe (Microsoft Corporation) C:\Windows\System32\rundll32.exe (Microsoft Corporation) C:\Windows\System32\SLsvc.exe (NVIDIA Corporation) C:\Windows\System32\nvvsvc.exe ![]() (If an entry is included in the fixlist, the process will be closed. Internet Explorer Version 9 (Default browser: Chrome) Platform: Microsoft® Windows Vista™ Home Basic Service Pack 2 (X86) Language: English (United States) Loaded Profiles: Duerr (Available Profiles: Duerr & LogMeInRemoteUser) Running from C:\Users\Duerr\Documents\old stuff\Downloads\Desktop\Desktop\Desktop\Desktop\Desktop\Desktop Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version:07-11-2015 Hoping the experts will evaluate the scan logs. ![]() Just wanted to make sure nothing malicious was installed. I see that Show_My_PC was installed at that time. She called the number and let whoever log into her computer. This gal got a pop up on the screen saying that she had a trojan. ![]()
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